Frequently Asked Questions

Everything you need to know about your Fiido journey.

What is the average shipping time for Fiido e-bikes?

Orders typically ship within 1-2 business days. Delivery usually takes 3-7 business days depending on your location and proximity to our regional warehouses.

Do Fiido products come with a warranty?

Yes, all Fiido electric bikes are covered by a 1-year limited warranty that protects against manufacturing defects in the frame, motor, and battery.

What is your return policy for sports equipment?

We offer a 15-day return policy for unused items in their original packaging. Please note that return shipping costs and a restocking fee may apply.

Are the batteries removable for charging?

Most Fiido models feature a removable battery design, allowing you to charge the battery either while it is installed on the bike or separately at your convenience.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Klarna financing options to help you spread the cost of your premium sports gear over time.

Are Fiido e-bikes water-resistant?

Our bikes have an IP54 water-resistance rating, meaning they are protected against splashes and light rain. However, they should not be submerged or pressure washed.